Give Customers Real-Time Insight Into Their Account
Different view sets help refine results in two ways: change the view to show all orders or only see the orders waiting for fulfillment. The date range tool helps your users see specific orders which is really helpful when pulling up a previous order.
NetSuite’s B2B SuiteCommerce allows your customers to:
- Pay invoices
- Create support cases
- Interact with customer service
- View omni-channel purchase history with one click
- View entire order history regardless of whether orders were placed online or over the phone
View Everything Purchased in Once Place
With B2B SuiteCommerce, users can manage all purchases from one portal. They’re able to verify there are zero outstanding invoices with one click, and view snapshots of their used and available credit limit. They can pay invoices at once or make partial payments, thanks to a unified platform.
Detailed drill-down fields show users:
- Order status
- Promotions applied
- Payment method
- Tracking details
- Return requests on products after fulfillment
Secure Payment & Customer Service
Credit card information is automatically retrieved from NetSuite, making invoice payments simple and secure. When contacting customer services from your portal, NetSuite stores requests in detail and saves the customer service dialogue. Anyone on your team can review the entire communication history, allowing anyone to take over at a moment’s notice.
Simple But Powerful Ecommerce Websites
NetSuite’s powerful website builder to create a BTB site that not only engages business buyers but also maximizes their purchasing efforts and saves them time. Buyers can manage all aspects of the relationship, including quotes requested online or view account balances from anywhere in just one click.