NetSuite SuiteCommerce

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What is NetSuite SuiteCommerce?

NetSuite's SuiteCommerce is a cloud-based ecommerce platform that enables businesses to sell across multiple channels, including online, in-store, and mobile.

For businesses that are looking to expand their reach beyond traditional ecommerce channels, NetSuite's SuiteCommerce provides a comprehensive solution.

Benefits
SuiteCommerce has been designed to meet the needs of businesses of all sizes, from small businesses to large enterprises.
Features
The platform includes features for managing inventory, orders, customers, and finances. It also provides tools for building and managing an online store, such as a customizable website builder and built-in search engine optimization (SEO) capabilities.

Benefits List

  • Quickly build and access reports and dashboards to get accurate visibility into your sales
  • Deliver a BTC experience to your B2B customers
  • Quickly go to market with your website and build on it with marketplace extensions

Features List

Give Customers Real-Time Insight Into Their Account

Different view sets help refine results in two ways: change the view to show all orders or only see the orders waiting for fulfillment. The date range tool helps your users see specific orders which is really helpful when pulling up a previous order.

NetSuite’s B2B SuiteCommerce allows your customers to:

  • Pay invoices
  • Create support cases
  • Interact with customer service
  • View omni-channel purchase history with one click
  • View entire order history regardless of whether orders were placed online or over the phone

View Everything Purchased in Once Place

With B2B SuiteCommerce, users can manage all purchases from one portal. They’re able to verify there are zero outstanding invoices with one click, and view snapshots of their used and available credit limit. They can pay invoices at once or make partial payments, thanks to a unified platform.

Detailed drill-down fields show users:

  • Order status
  • Promotions applied
  • Payment method
  • Tracking details
  • Return requests on products after fulfillment

Secure Payment & Customer Service

Credit card information is automatically retrieved from NetSuite, making invoice payments simple and secure. When contacting customer services from your portal, NetSuite stores requests in detail and saves the customer service dialogue. Anyone on your team can review the entire communication history, allowing anyone to take over at a moment’s notice.

Simple But Powerful Ecommerce Websites

NetSuite’s powerful website builder to create a BTB site that not only engages business buyers but also maximizes their purchasing efforts and saves them time. Buyers can manage all aspects of the relationship, including quotes requested online or view account balances from anywhere in just one click.

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